JIO Customer Care Contact Number

199

JIO Mobile

We are here to assist you 24/7

Customer care mobile query helpline number (Dial from Jio number)

199

Customer care mobile complaint helpline number (Dial from Jio number)

198

Enquiry about details on mobile recharges, data balance, validity, offers, etc. (Dial from Jio number)

1991

Tele-verification and activation of HD calls and data services on mobile (Dial from Jio number)

1977

Customer care helpline number for mobile users (Dial from non-Jio number)

1800-889-9999

International Roaming Helpline Number (Toll Free)

+917018899999

Helpline number for porting your mobile number to Jio or get a new Jio number

1860-893-3333

JIO FIBER

We are here to assist you 24/7

24/7 JioFiber assistance

1800-896-9999

(Note: If you are an existing JioFiber customer, please call from your Registered Mobile Number or JioFiber Fixed Line Number.)

JIO AIR FIBER

We are here to assist you 24/7

24/7 JioAirFiber assistance

1800-896-9999

(Note: If you are an existing JioAirFiber customer, please call from your Registered Mobile Number.)

JIO BUSINESS

We are here to assist you 24/7

24/7 assistance with enterprise mobility services

1800-889-9333

Assistance with enterprise connectivity services & business solutions

1800-889-9444

Assistance with a new business connection

1800-889-9555


JioPhone, JioBharat, JioFi & LYF Mobile

We are here to assist you 24/7

24/7 assistance with Jio devices

1800-890-9999

Reach out to JIO Customer Care on WhatsApp

Mobile (अब हिन्दी में भी)

7000770007

JioFiber

7000570005

JioAirFiber

7000570005

Appellate Authority

In case you are not satisfied with the resolution provided to you, and if you want to appeal further, you may do so by appealing to our Appellate Officers* in your region anytime from Monday to Friday, between 10:30 AM and 06:00 PM with your unique complaint number you get post registering your complaint with JioCare.

While making an appeal to the Appellate Authority, please ensure the following:

  • You must file the appeal within 30 days after the expiry of the complaint resolution time limit. If there was any reason why you cannot file the appeal within 30 days, please do let us know, we may consider your case (up to 3 months)
  • You may provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history
  • The docket number of your appeal will be communicated to you within 3 days of filing your complaint. The appeal will be decided within 39 days from the date of filing your complaint

This is state wise given on this link: https://www.jio.com/help/contact-us#/

For few states we have provided here:

Karnataka

Zone

South

State

Karnataka

Appellate Authority Name

Shiva Kumar

Email Address

appellate.kar@jio.com

Contact Number

18008893999

Fax No

18008891211

Office Address

RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka.

UP (WEST)

Contact deta

ils

Zone

North

State

UP (West)

Appellate Authority Name

Sunil Kapoor

Email Address

appellate.upw@jio.com

Contact Number

18008893999

Fax No

18008891211

Office Address

Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003

UP(EAST)

Zone

North

State

UP (East)

Appellate Authority Name

Rajesh Sharma

Email Address

appellate.upe@jio.com

Contact Number

18008893999

Fax No

18008891211

Office Address

Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP)

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